Ocean Operations Agent II

The Ocean Operations Agent II is responsible for coordinating the day-to-day ocean import and export of international freight forwarding shipments out of the USA. This role involves working with customers to qualify their shipping requirements, preparing profitable quotations, and completing the shipment process in Cargowise. The agent will also track and communicate delays, damages, and problems, and work to resolve customer issues.

What You Will Do

The main responsibilities of this role include working with customers to qualify their shipping requirements, preparing profitable quotations, and completing the shipment process in Cargowise. The agent will also track and communicate delays, damages, and problems, and work to resolve customer issues.

Why It Might Be a Fit

This role requires a team player who works well with others, has a strong work ethic, and a growth mindset. The ideal candidate will have a customer service focus, high school diploma or equivalent, and 2-4 years of freight forwarding experience. Advanced knowledge of CargoWise and strong organizational and time management skills are also required.

Requirements

• High school diploma or equivalent
• 2-4 Years Freight Forwarding experience preferred
• Dangerous Goods Certification preferred
• Certified CargoWise Specialist CCO required
• Advanced Knowledge of CargoWise
• Advanced math & geography skills.
• Identify and resolves problems.
• Strong organizational and time management skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Intermediate knowledge of freight movement, ocean vendors, ocean space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Basic to intermediate experience using MS Office
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Ability to read, comprehend and write routine correspondence.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings.

Benefits

• Medical
• Prescription
• Health Savings Account
• Flexible Spending Accounts
• Dental
• Vision
• Life
• AD&D
• Disability
• Supplemental Health
• Employee Support
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement
• Up to 10 to 20 days of vacation
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans)