Ocean Operations Senior Agent

Our Philadelphia Branch in Sharon Hill, PA has an excellent opportunity for an Ocean Operations Senior Operations Agent. We are looking for a dedicated team player for the ocean cargo department. The ideal candidate would have two or more years of work experience in ocean freight forwarding, but we are willing to train a candidate with excellent communication, organizational, and customer service skills.

What You Will Do

Identify, organize and coordinate customer shipping requirements. Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers. Effectively coordinate pickup and delivery orders with steamship, trucking, rail, and warehouse companies.

Why It Might Be a Fit

The position will report to the Manager of the Philadelphia Ocean Department. Very good interpersonal skills, a positive, professional demeanor, attention to detail, and the ability to multi-task and handle quickly changing priorities are essential for success.

Requirements

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience
• 2+ years’ freight-forwarding industry experience in ocean cargo operations preferred, but not mandatory
• Experience in FCL / LCL Ocean Cargo logistics and documentation preferred, but not mandatory
• Experience with steamship lines' Bill of Lading and INCO terms preferred, but not mandatory
• Experience with Ocean accounting preferred, but not mandatory
• Strong PC skills – MS Word, MS Excel, MS Outlook, MS SharePoint, AS400 knowledge
• Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
• Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
• Strong organizational skills with superior attention to details and follow-up
• Able to multitask and effectively handle changing priorities under pressure
• Ability to understand, develop and maintain multi-cultural relationships
• Patience – able to deal with complex processes that may involve multiple levels of approval
• Must be available to work flexible scheduled hours and days depending upon customer demands
• Satisfactory Performance Review history

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more
• Generous Vacation and Sick time