Role OverviewThe OEM Customer Service Specialist is responsible for managing customer orders, coordinating with production to meet deliveries, monitoring inventory and lead times, and ensuring exceptional customer satisfaction throughout the order fulfillment process.
What You Will Do
Manage customer purchase orders, review open orders, update sales orders, communicate schedule changes, and maintain accurate customer account and order information within ERP and manufacturing systems.
Why It Might Be a Fit
The ideal candidate thrives in a fast-paced manufacturing environment, possesses experience supporting OEM customers, and has strong communication skills, attention to detail, problem-solving ability, and the capability to manage multiple priorities while maintaining excellent customer relationships.
Requirements
- Associate's or Bachelor's degree in Business, Supply Chain, Operations, Manufacturing, or related field
- 3+ years of experience in Customer Service, Order Management, Sales Operations, Supply Chain Coordination, Manufacturing Administration
- Experience supporting OEM customers preferred
- Working knowledge of ERP/MRP systems
- Advanced Microsoft Office skills, particularly Excel
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