Office Admin and Customer Support

Alexander Technology Group

Leominster, MA

Category Information Technology

Job Description

This role is responsible for supporting day-to-day business operations with a primary focus on administrative support, and customer service coordination- with some accounts receivable support as well.

Requirements

Process customer invoices and maintain accurate billing records
Monitor customer accounts to identify overdue balances and initiate collection efforts
Contact customers via phone, email, and mail regarding outstanding invoices and payment follow-up
Review credit applications and assist with establishing customer credit limits based on company policies
Investigate and resolve discrepancies related to invoices, payments, and account balances
Maintain accurate documentation of customer communications, payment activity, and account status updates
Prepare and maintain spreadsheets, reports, and supporting documentation
Provide support for accounts payable processes and general accounting functions
Respond to customer inquiries and resolve product-, service-, and account-related concerns professionally and efficiently
Collaborate with internal departments to ensure timely issue resolution and customer satisfaction
Escalate complex customer or account issues to senior team members or management when necessary
Monitor customer feedback and contribute to ongoing service improvement initiatives
Assist with administrative projects and additional operational support as assigned

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