Role OverviewThis position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients.
What You Will Do
This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.
Why It Might Be a Fit
We are looking for a candidate with one or more years of sales/customer service experience in a DME or business environment with high service standards required. Experience managing customer service issues via telephone is also required.
Requirements
- One or more years of sales/customer service experience in a DME or business environment with high service standards required
- Experience managing customer service issues via telephone
- Analytical, data entry and mathematical ability
- Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)
- Ability to multitask and coordinate projects
- Phone customer services skills
- Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Time off
- Retirement planning
- Continuous learning opportunities
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