Office Manager - Carrollwood (MUST HAVE DENTAL EXPERIENCE)

Requirements

• Hire, train and manage performance of office team members
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage
• Explain treatment plans and payment options to patients
• Review and train on Accounts Receivables (collection percentage)
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office
• Ensure office is secure at all times as assigned key holder
• Train on and review patient financing/credit (volume number and accuracy) with team
• Train team and ensure effective customer service skills via the telephone and in person
• Train and hold team accountable for building a productive office schedule
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management
• Effective communication ensuring cooperation between the front office and back office
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner
• Train staff or arrange training, as needed
• Assure timeliness and accuracy of paperwork
• Review and approve payroll (accuracy, control overtime) for office
• Oversight of supplies and inventory for the office and assure cost effectiveness
• Retention of staff and patients
• Assure safety – workers compensation, ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges
• Complete Monthly Check List (completed and assurance all areas are up to date.)
• Provide effective communication and act as liaison between corporate and office staff
• All other duties and responsibilities as assigned
• Positive attitude (motivation, team player)
• Appearance (professional, clean, neat, meets company standards)
• Knowledge of insurance processes
• Professionalism and leadership

Benefits

• Paid Time Off
• 401k Matching