Office Services Workflow Coordinator

The Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception.

What You Will Do

Coordinate workflow within the team, prioritize jobs and delegate duties to associates, assist the team in completing large or more complex jobs, ensure team provides outstanding service to client, and build strong customer relationships.

Why It Might Be a Fit

Must be able to lift up to 50 lbs, adhere to Williams Lea policies, use equipment and supplies in a cost-efficient manner, and demonstrate customer service skills needed to maintain effective working relationships with clients and team members.

Requirements

• High school diploma or equivalent
• Minimum of three years' experience in office services preferably in a legal, banking or large corporate environment
• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously
• Intermediate computer skills required, generally using Microsoft Office
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
• Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line
• Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills
• Attention to detail with emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures
• Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment
• Must be self-motivated with positive can-do attitude

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts