OluKai Retail Lead - Waikoloa

OluKai
Any Location, HI
Category Customer Service
Job Description
As the OluKai Retail Lead, you will be responsible for welcoming customers into the store and delivering a remarkable brand experience. You will lead a team and be the first point of contact for guests of the OluKai store, upholding company policies and procedures, and providing excellent customer service.

Requirements

  • Ability to consistently hit goals and plans set forth by company and/or management
  • Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives
  • Responsibility to open and close the store to standard and for store keys and security measures
  • Basic coaching to Retail Associates as needed
  • Ability to engage with new customers and build immediate and lasting rapport
  • Expertise on OluKai's product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs
  • Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations
  • Attention to detail, upholds visual standards and store cleanliness
  • Willingness to be a team player to help with back of house duties including receiving, processing product and re-stock
  • Thorough understanding of POS best practices and use for a seamless consumer experience
  • Be a brand ambassador for OluKai. Participate in local events and giveback programs
  • Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role
  • Must be available for at least three (4-8hrs) shifts a week
  • Strong interpersonal and communications skills both verbal and written
  • An independent work ethic, excellent time management skills and organizational abilities
  • Positive attitude and high integrity
  • Must be able to lift, carry or otherwise move objects weighing up to 30lbs

Benefits

  • Development and Growth Opportunities
  • Employee Discount to all Archipelago brands
  • Comped yearly product from all Archipelago brand
  • Flexible work schedule
  • Snack/beverage reimbursement up to $50
  • Bonus Program eligibility
  • Team building events
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