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Ombudsman (Austin)
Texas Workforce Commission
Austin, TX
Category
Customer Service
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Job Description
The Texas Workforce Commission is seeking an Ombudsman to perform routine mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services.
Requirements
One year of full-time experience in resolving disputes, complaints and/or grievances, or performing investigations, or counseling, or in paralegal work, or experience in claims management, insurance, social work, workers’ compensation, counseling, mediation, or dispute resolution work.
Knowledge of state and federal laws, regulations, and policies related to agency programs.
Customer service, conflict resolution, and mediation principles.
Office procedures and records management practices.
Benefits
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical, vacation, sick, and family care leave benefits
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