Role OverviewProvide technical support at the Service Desk for inquiries received via phone or electronic communications. Monitor support center incidents and ensure department service levels are met. Communicate proactively with end-users to ensure issues are clarified and resolved.
What You Will Do
Resolve first-line issues, transfer complex issues to second or third-level support, and document production ticket status. Utilize the Incident/Problem Management process and communicate with co-workers, team members, management, clients, and others in a courteous and professional manner.
Why It Might Be a Fit
Demonstrate basic support knowledge of Microsoft Windows 10, Microsoft 365, and IT Service Desk operations. Show customer service focus, strong analytical and critical thinking capabilities, and attention to detail. Be able to balance priorities and communicate IT technical terminology to non-technical team members.
Requirements
- 1+ years' experience in IT customer support environment
- Associates or Higher degree in Information Technology, or equivalent work experience
- Experience with hardware and software knowledge
- Knowledge of Windows OS required
- In-depth knowledge of Microsoft Office programs, including Word, Outlook, Excel, and PowerPoint
Benefits
- Competitive, above-average compensation
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the 'you' is part of it
- Open feedback culture, flat hierarchies, and a motivated team
- Individual career planning with continuous training and coaching on the job
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