Onboard Lead - (Part-Time) Miami

Brightline
Miami, FL
Category Customer Service
Job Description
As an Onboard Lead, you will be responsible for ensuring a safe, seamless, and elevated experience for premium Guests. You will model exceptional service standards and support the overall flow of onboard operations.

Requirements

  • High School Diploma or GED required, some college or vocational training preferred.
  • Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
  • Ability to work any shift, including weekends and holidays, based on operational needs and train schedules as necessary.
  • Knowledge of safety protocols and the ability to report concerns promptly.
  • Understanding of foodborne illness prevention and health regulations.
  • Proven ability to effectively interact with Guests, management, and Teammates under pressure.
  • Skill in professionally handling and resolving escalated Guest concerns using strong problem-solving and decision-making abilities.
  • Detail-oriented with the adaptability to handle a variety of situations.
  • Effective communication skills (fluent English is essential) and interpersonal skills for engaging with Guests, Teammates, and stakeholders.

Benefits

  • Competitive compensation and benefits package
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