Role OverviewThe Onboarding Lead will own the first six months that determine whether a client becomes a long-term partner — converting booked MRR into live, retained revenue and setting every account up for long-term success. As Onboarding Lead, you'll own the onboarding journey from signed contract through to Customer Success Manager (CSM) handoff — acting as the single accountable point for client experience during implementation.
What You Will Do
The Onboarding Lead will project-manage each implementation, act as the primary client contact throughout onboarding, collaborate with Account Executives at handoff, identify and escalate blockers early, conduct formal, structured handoffs to the CSM team, track and report on time-to-revenue, milestone completion rate, and CSAT throughout each onboarding, and contribute to playbook development.
Why It Might Be a Fit
We're looking for a highly organised, client-focused professional who combines strong project management instincts with genuine relationship-building ability. You should have 3+ years of experience in client onboarding, implementation, or project management within SaaS, professional services, or a related field, and a strong client communication skills, exceptional project management skills, and a collaborative approach.
Requirements
- 3+ years of experience in client onboarding, implementation, or project management within SaaS, professional services, or a related field
- Full ownership mindset
- Strong client communication skills
- Exceptional project management skills
- Collaborative approach
- Commercial awareness
- High adaptability
- Data-driven approach
Benefits
- market competitive salary
- equity for all full-time roles
- exceptional benefits
- commissions plans
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