Role OverviewThe Customer Experience team plays a critical role in helping clients successfully adopt and realize value from the PERSUIT platform. We are seeking an experienced and driven Onboarding Manager to lead enterprise client implementations and onboarding programs.
What You Will Do
Manage multiple onboarding projects simultaneously, partner closely with senior legal and operational stakeholders, and ensure clients achieve successful adoption of the PERSUIT platform.
Why It Might Be a Fit
Ideal for someone who thrives in a fast-paced environment, enjoys building trusted client relationships, and takes ownership of delivering complex projects with exceptional attention to detail.
Requirements
- Bachelor's degree or equivalent experience
- 3-6 years of experience in a client-facing role such as SaaS onboarding or implementation, Customer success, Consulting or professional services, Project management, Client delivery
- Proven experience managing multiple concurrent projects with competing priorities and deadlines
- Strong stakeholder management skills, including experience working with senior-level client stakeholders
- Exceptional communication, presentation, and relationship-building skills
- Strong organizational skills and attention to detail
- Ability to proactively identify risks and drive solutions
- Current authorization to work in the United States
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Wellness Resources
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