Onboarding Specialist

As an Onboarding Specialist, you are the first point of contact for our newly signed customers, guiding them from contract signature to a fully live and successful CarCutter setup.

What You Will Do

Manage the full onboarding lifecycle from kickoff call to sanity check completion, ensuring clients go live within defined timelines and with a seamless experience.

Why It Might Be a Fit

You will have the opportunity to shape and grow the US onboarding practice from the ground up, and work in a collaborative, international team that moves fast and values your impact.

Requirements

• 2+ years of experience in a customer-facing onboarding, implementation, or technical account management role, ideally within a SaaS environment.
• Familiarity with the automotive industry or dealership operations is a strong plus.
• Comfortable with SaaS integrations, APIs, and web-based tools; ability to understand and explain technical concepts to non-technical stakeholders.
• Proven ability to manage multiple onboarding projects simultaneously, prioritize effectively, and meet deadlines.
• Excellent written and verbal communication skills; ability to build trust with both technical and business contacts at dealerships and dealer groups.
• Experience with CRM tools (HubSpot or similar) and customer success platforms (Arrows).

Benefits

• A competitive compensation package with a performance-driven structure.
• The opportunity to shape and grow the US onboarding practice from the ground up.
• A collaborative, international team that moves fast and values your impact.