Role OverviewThe Access Manager oversees patient access functions, ensuring efficient front-end operations and an exceptional patient experience. This role is responsible for managing customer service, patient registration, insurance verification, financial counseling, and time-of-service payment collections.
What You Will Do
Leads and manages all patient access operations, including registration, scheduling, insurance verification, financial counseling, referrals, authorizations, and time-of-service collections. Supervises Patient Access staff, ensures referrals and authorizations are obtained, and oversees payment posting and daily cash reconciliation.
Why It Might Be a Fit
The ideal candidate has a comprehensive knowledge of patient registration, scheduling, insurance verification, and front-end revenue cycle processes. Strong interpersonal, customer service, and communication skills are required, along with knowledge of commercial and government insurance plans and reimbursement processes.
Requirements
- Bachelor's Degree in Healthcare Management or related program
- Minimum of five (5) years of patient access experience
- Minimum of three (3) years of experience in leadership required
- Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Representative (CRCR) certification within two (2) years of hire
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