One Stop Specialist/AI Coordinator

The One Stop Specialist/AI Coordinator is an ambassador for FLCC, serving as the primary point of contact for students and families while leveraging emerging technologies, including artificial intelligence, to provide responsive, accurate, and student-centered enrollment services.

What You Will Do

Provides complete and direct assistance to students and their families seeking a wide-range of enrollment services at the College and the Campus Centers, makes referrals to other offices only when necessary, and coordinates the One Stop Center phone system maintenance, usage, and reporting.

Why It Might Be a Fit

The ideal candidate will have a minimum of two years full-time experience in direct customer service, preferably in higher education, and excellent written, oral, communication, and presentation skills.

Requirements

• Associates degree; Bachelor's degree preferred
• Minimum of two years full-time experience in direct customer service, preferably in higher education
• Excellent written, oral, communication, and presentation skills
• Proven customer service orientation
• Experience with student information systems (e.g. Colleague)
• High level proficiency using Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills
• Strong grasp of student, self-service software delivered over the web (e.g. WebAdvisor, Self Service)
• Ability to work independently to prioritize tasks and problem-solve
• Ability to function at a high-level in a fast-paced environment
• Notary public certification required or must be obtained within one (1) year of employment
• Demonstrated ability to learn, implement, and manage emerging technologies, including artificial intelligence (AI) applications that support student services
• Ability to analyze AI-generated interactions, maintain knowledge bases, identify trends, and implement continuous improvements to enhance service quality and operational efficiency

Benefits

• Competitive starting pay $28.48 - $29.30 per hour
• NYS retirement
• SUNY Voluntary Savings Plan
• Comprehensive Health and Dental Insurance through Excellus BCBS
• FSA
• 15.5 days of annual leave, 1 sick day, and 13 holidays annually
• FLCC Tuition Waiver for employee and dependents
• Tuition assistance – 4-year institutions