Online Fulfillment Coordinator

Fleet Farm
Any Location, MN
Category Customer Service
Job Description
The Online Fulfillment Coordinator is the in-store expert for online fulfillment, processing orders and training team members. The role requires attention to detail, accuracy, and collaboration with others.

Requirements

  • Responsible for ensuring Buy Online Pickup In Store (BOPIS) orders are fulfilled within a four-hour timeframe.
  • Ensure payment is collected for BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders.
  • Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service.
  • Maintain accurate filing and organization of all paperwork and forms related to online fulfillment.
  • Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
  • Coordinate and communicate daily online fulfillment needs within the store.
  • Organize, stock, audit, and fulfill layaway orders during the holidays.
  • Promote Fleet Farm customer loyalty program, credit card, and other company initiatives.

Benefits

  • Health, dental, and vision insurance
  • 401k plan
  • Paid time off
  • Life insurance
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