Online Grocery Pick-Up Clerk

Kroger Health
Avondale, AZ
Category Customer Service
Job Description
Role Overview

As an Online Grocery Pick-Up Clerk, you will select and gather products for customers' online orders, assemble orders, process coupons and payment, and deliver orders to customers' cars. You will provide a positive customer service experience and adhere to local, state, and federal laws, food safety procedures, and company guidelines.

What You Will Do

Your main responsibilities will include selecting and gathering products, assembling orders, processing coupons and payment, and delivering orders to customers' cars. You will also need to communicate with customers via a portable phone, respond to calls in a professional and timely manner, and ensure the quality and freshness of all items chosen.

Why It Might Be a Fit

To be successful in this role, you will need to provide a positive customer service experience, work cooperatively in a high-paced and sometimes stressful environment, and manage conflict in a reasonable, nonconfrontational, and cooperative manner.

Requirements

  • High school degree
  • Ability to work cooperatively in a high-paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Benefits

  • Paid holidays
  • Paid time off (vacation, sick leave, etc.)
  • Health insurance
  • Retirement plan
  • Learning budget
  • Parental leave
  • Wellness program
  • Visa/relocation assistance
  • Remote flexibility
  • Stipends
  • Bonus/commission
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