Onsite Project Engineer - Zoom

Inizio Partners Corp
Any Location, CA
Job Description
Inizio Partners is seeking an Onsite Project Engineer - Zoom for a key client. The candidate will be responsible for troubleshooting and user support of Zoom Rooms, training and supporting technical staff, and providing executive support and training.

Requirements

  • Troubleshooting and User Support of Zoom Rooms and General Zoom inquiries
  • Training and supporting L1 and other technical staff
  • Providing executive support and training to executive admins as needed
  • Monitoring of events
  • Proactive support (Monitoring, Config and Updates, System Optimization)
  • Validation of new Software and Hardware including Beta
  • Escalation to Zoom Engineering if determined a Zoom Software issue.
  • Recording and reporting of issues (case tracking, weekly/monthly reporting)
  • Install, repair, and configuration of Zoom Rooms
  • Review A/V and M&E line drawings for new Zoom Rooms.
  • Document & inventory Zoom Room & Phone appliances.
  • Provisioning of customers approved hardware
  • Create & set up Zoom Room account profiles.
  • Assist as Tier 1 for networkable Zoom & Crestron appliances that may be offline during validation.
  • Perform site surveys during the handoff from the A/V integrator to ensure rooms are complete and ready for validation.
  • Perform functional validation of each Zoom Room to ensure the room account is online, appliances are updated to the latest firmware, OS & software version, configured correctly & all Zoom Room features are operational.
  • As time permits, may help with the Zoom Phone rollout
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