Onsite Traffic Monitoring Operator Supervisor

AECOM
Atlanta, GA
Job Description
AECOM is seeking an experienced Traffic Monitoring Call Center Supervisor for employment in Atlanta, GA. The role involves providing support to traffic management centers, ensuring staffing levels are met, conducting performance reviews, coaching, and collaborating with teams. The position contributes to optimizing traffic flow and ensuring efficient operations within a dynamic infrastructure consulting firm.

Requirements

  • Directly oversee the operations of TMC to ensure staffing levels are appropriate.
  • Perform monthly audits on Operator incidents.
  • Monitor performance metrics to ensure accurate information is entered.
  • Create and oversee shift schedule.
  • Perform quarterly staff performance reviews.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Disability benefits
  • Paid time off
  • Leaves of absences
  • Voluntary benefits
  • Perks
  • Flexible work options
  • Well-being resources
  • Employee assistance program
  • Business travel insurance
  • Service recognition awards
  • Retirement savings plan
  • Employee stock purchase plan
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