Operational Support Specialist (Corporate Support)

KW Property Management
West Palm Beach, FL
Category Customer Service
Job Description
Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution.

Requirements

  • Strong interpersonal, communication, and customer service skills
  • Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred
  • Ability to remain professional and composed in high-pressure situations
  • Versatility to support multiple FOH and amenity-related functions
  • Strong situational awareness and problem-solving abilities
  • Basic reporting, documentation, and administrative skills
  • Ability to work collaboratively with on-site teams and leadership
  • Flexible availability, including evenings, weekends, and holidays
  • Ability to stand and walk for extended periods
  • Ability to work indoors and outdoors
  • Willingness to travel between KWPMC properties as operational needs require
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