Operational System Controls Associate

Supports the daily execution of testing and monitoring of key controls to ensure HCA systems comply with company policies and procedures.

What You Will Do

Executes and monitors key operational system controls, investigates and validates control exceptions, and supports root cause analysis for operational issues.

Why It Might Be a Fit

Requires 2-4 years of experience in control execution, issue investigation, root-cause analysis, or operational process improvement, and analytical and problem-solving skills.

Requirements

• 2-4 years related experience supporting control execution, issue investigation, root-cause analysis, or operational process improvement.
• Experience using customer relationship management or comparable operational systems preferred.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Analytical and problem-solving skills sufficient to identify issues, review data, and support resolution.
• Ability to communicate system, process, and control information clearly.
• Working knowledge of operational controls, procedures, and issue escalation practices.
• Familiarity with customer service or financial services processes and workflows.
• Basic knowledge of root-cause analysis and process-improvement methods.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to learn and use CRM and other operational systems.
• Ability to organize work, follow established procedures, and meet deadlines.

Benefits

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor