Role OverviewThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives.
What You Will Do
Deliver coaching and constructive feedback to employees, provide daily, weekly and monthly reports, assist team members to ensure service level agreements are adhered to, and create team huddles and presentations.
Why It Might Be a Fit
Previous experience in an Agent and/or Customer Service role, leadership or managerial experience, and experience in Collections based campaigns would be an asset.
Requirements
- Previous experience in an Agent and/or Customer Service role
- Previous experience in a leadership or managerial experience
- Previous experience in Collections based campaigns
Benefits
- Growth Opportunities
- Comprehensive Training
- Team-Oriented Culture
- Diversity & Inclusion
- Fun Workplace
- State-of-the-Art Offices
- Rewarding Work
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