Operations - Service Account Manager

Authority
Elyria, OH
Category Operations
Job Description
Lawn Squad has been proudly serving the local community for over 20 years. Our team combines years of experience with a passion for lawn care to deliver results that keep lawns healthy and safe throughout every season. We take pride in helping residential and commercial properties throughout Ohio look and feel their best.

Requirements

  • Personnel Management and Development
  • Safety training and ODA regulation adherence
  • Regularly evaluate the effectiveness and efficiency of the materials and equipment used
  • Check Calibration/ Usage Rates used by technicians
  • Develop procedures to minimize customer complaints
  • Verify proper application techniques
  • Inspection and quality reporting
  • Monitor inventory of products
  • Vehicle and Equipment Management
  • Customer Communication
  • Diagnose and provide solutions to customer complaints
  • Urgent Resolution of Customer Issues
  • Customer Service Resolution/ Enhancement Recommendations
  • Provide personalized, superior customer service to EVERY Weed Pro client
  • New Customer Growth/Customer Retention
  • Responsible for achieving personal sales goals
  • Educate and train staff on how to recommend add-on sales
  • Be proactive and educate the technician
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