Operations Agent - BOS

The Operations Agent is responsible for providing friendly service to and maintaining positive relationships with all internal and external Customers. They work in a cooperative spirit to ensure the success of the Company, coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds.

What You Will Do

The Operations Agent will handle station operations, including coordinating loading and unloading of aircraft, answering station operations' telephones, and advising Gate Agents when boarding will begin. They will also prepare dispatch release forms, collect weather reports, and arrange for fueling of aircraft as required.

Why It Might Be a Fit

This role gives you the chance to learn and be part of something big, with opportunities for overtime and shift premiums. You'll have the chance to work with a team, meet the public, and work under stressful situations. You'll also have the opportunity to work under tight time constraints to accomplish quick turns of aircraft.

Requirements

• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be GSC qualified
• Must comply with DOT drug and alcohol testing program
• Must successfully complete Operations Agent training program with a 90% or greater average and evaluation/probationary period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must possess good written and oral skills
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to effectively communicate verbally by telephone, face to face and public address systems
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to communicate information and instructions verbally or via radio equipment
• Must be able to obtain a SIDA badge and meet all local airport requirements
• Must possess a valid state motor vehicle operator's license
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
• Must be able to lift and move items of 70 pounds and/or more
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must be able to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

Benefits

• Fly for free on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
• Overtime and shift premiums