Role OverviewThe Operations Agent is responsible for providing friendly service to and maintaining positive relationships with all internal and external customers. They work in a cooperative spirit to ensure the success of the company and are responsible for providing legendary customer service to people boarding the aircraft.
What You Will Do
The Operations Agent will perform various tasks such as coordinating ramp, operations, and provisioning to ensure on-time departures and quick turnarounds. They will also handle station operations, including radio communications, and prepare dispatch release forms and collect weather reports.
Why It Might Be a Fit
This role requires the ability to work well with others, meet the public, and work under stressful situations. The Operations Agent must be able to meet physical ability requirements, including lifting and moving items of 70 pounds or more, and must be able to work shift work and/or overtime.
Requirements
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be GSC qualified
- Must comply with DOT drug and alcohol testing program
- Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Must successfully complete Operations Agent training program with a 90% or greater average and evaluation/probationary period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Able to work under pressure and handle many functions at once with many different offices and/or groups of people
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must possess good written and oral skills
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to effectively communicate verbally by telephone, face to face and public address systems
- Must be able to be alert to moving vehicles or aircraft and use radio equipment
- Must be able to communicate information and instructions verbally or via radio equipment
- Must be able to obtain a SIDA badge and meet all local airport requirements
- Must possess a valid state motor vehicle operator's license
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Must maintain the ability to wear prescribed uniforms
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
Benefits
- Fly for free on any open seat on all Southwest flights
- Competitive health insurance for you and your eligible dependents
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
- Opportunities for overtime and shift premiums
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