OPERATIONS ANALYST I - 71002357

State of Florida
Tallahassee, FL
Category Operations
Job Description
The Operations Analyst I position is responsible for reviewing and analyzing criminal history records to determine eligibility for the purchase and possession of firearms as authorized by Florida Statute. This role requires maintaining National Crime Information Center (NCIC)/ Florida Crime Information Center (FCIC) certification and ensuring the security and integrity of data housed within department databases.

Requirements

  • Reviewing, evaluating, and processing requests by phone and in the Firearm Eligibility System (FES) queue from licensed firearm dealers to screen potential buyer's eligibility to purchase a firearm;
  • Entering potential firearm buyer's information received by the Automatic Call Distribution (ACD) line accurately into FES in accordance with the FPP evaluator training manual;
  • Evaluating requests by reviewing customer demographics in FES in a timely, efficient, and accurate manner and processes transactions in accordance with the FPP evaluator training manual;
  • Evaluating requests by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and processes transactions in accordance with the FPP evaluator training manual;
  • Assisting with the monitoring of operational activities to ensure compliance with agency policies/procedures, program requirements, state and federal laws, and operational goals.
  • Answering customer service line to provide assistance to firearm dealers and citizens in a professional, courteous, and calm manner at all times;
  • Answering dealer line as needed and enters potential firearm buyer's information accurately into FES received by the ACD line in accordance with FPP evaluator training manual;
  • Contacting local, state, and federal agencies by means of telephone or written correspondence to obtain complete information necessary to determine a firearm buyer's eligibility;
  • Conducting post transaction research and routes cases to proper research unit as needed;
  • Evaluating cases to ensure all required information has been entered and routed in accordance with the FPP operations manual;

Benefits

  • State of Florida Tuition Waiver Program
  • Paid holidays, vacation and sick leave
  • HMO and PPO health insurance options with premiums starting as low as $50 per month
  • $25,000 in automatic life insurance coverage
  • Multiple supplemental insurance options including: dental, vision, disability and more
  • Paid maternity leave and parental leave following the birth or adoption of a child
  • Pension and investment retirement plan options
  • Tax deferred medical and child care reimbursement accounts
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