Operations Analyst

Ritter Communications
Jonesboro, AR
Job Description
The Operations Analyst is responsible for operational support, in-depth analysis, and reporting of Customer Experience projects and CX Technology processes. This includes supporting a variety of functional groups by auditing customer-impacting processes based on customer feedback, working to maintain and create initiatives to increase the productivity and efficiency of customer experience functions, and supporting CX Technology platforms.

Requirements

  • Business Analysis & Stakeholder Management
  • Systems Administration & Technical Support
  • Governance, Compliance & Quality Control
  • Documentation & Project Lifecycle

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Cancer insurance
  • Accident insurance
  • Life insurance
  • Short-term disability
  • Long-term disability
  • 401(k) with company match
  • Flexible spending accounts
  • Free gym membership
  • Company discounts
  • Tuition reimbursement
  • Paid training
  • Paid leave
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