Role OverviewThe Operations and Sales Account Representative is an integral member of our team, bridging customer sales with internal supply chain and production operations. This position is responsible for preparing accurate quotes and orders, coordinating material flow, tracking inventory, and supporting warehouse activities.
What You Will Do
Key responsibilities include keeping inventory systems accurate and up to date, managing the shipping and receiving of ITS equipment, reviewing and processing incoming orders, and partnering with vendors to track shipments and resolve delivery concerns.
Why It Might Be a Fit
The ideal candidate brings a balance of technical knowledge, organizational skills, and customer service, while working closely with sales, procurement, and logistics teams to keep operations running smoothly.
Requirements
- Background in warehouse operations (manufacturing experience preferred)
- Working knowledge of ERP or inventory systems (CSI or equivalent preferred)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and related business software
- Ability to operate warehouse equipment safely; forklift certification a plus
- Strong knowledge of inventory control and management practices
- Ability to drive a forklift
- Shipping and receiving experience (preferred)
- Ability to generate accurate customer quotes and estimates
- Basic electrical wiring knowledge (preferred but not required)
- Experience with Syteline/Cloud Suite Industrial ERP and HubSpot CRM (preferred)
- Excellent written and verbal communication skills
- Customer-first mindset with strong relationship-building skills
- Detail-oriented, organized, and process-driven
- Comfortable multitasking and adapting within a fast-paced environment
- Solid problem-solving and negotiation abilities
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