Operations and Service Manager

Requirements

• Oversee daily branch operations across service, parts, and rental departments
• Supervise the operation of the service department and ensure efficient workflow
• Foster a positive customer and employee relations atmosphere
• Lead, coach, and develop team members
• Review and analyze department data to meet sales, profit, and operational goals
• Manage KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction
• Implement, monitor, and refine processes to improve efficiency and productivity
• Process and review work orders, invoicing, and customer quotes
• Oversee payroll entry and audit for accuracy
• Purchase order acquisition and coordination
• Monitor work in progress and ensure timely completion
• Maintain condition of service vehicles and facility
• Ensure compliance with company policies, safety standards, and regulations
• Drive continuous improvement initiatives to enhance branch performance
• Incorporate company guiding principles into daily activities

Benefits

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays