Role OverviewThe Operations Assistant will provide front-line support, CRM management, billing, IT liaison, facilities, and HR support to the team. This role is based in the Portland, Maine office, Monday through Friday. The successful candidate will be a self-starter who spots problems before they become issues, learns operations inside and out, and helps train branch personnel on processes.
What You Will Do
The Operations Assistant will answer office calls, manage CRM, create customer invoices, oversee accounts receivable, serve as the IT liaison, and provide administrative support to the Office and HR department.
Why It Might Be a Fit
The successful candidate will be motivated by figuring things out, streamlining what's broken, and being the person people count on. They will be comfortable with numbers, proficient in Microsoft Office, and able to learn concepts and computer programs quickly with training.
Requirements
- Exceptionally organized with strong attention to detail
- Reliable with deadlines
- Customer-service oriented with a positive, empathetic, and professional communication style
- Comfortable with numbers (discounts, interest, commissions, proportions, percentages)
- Proficient in Microsoft Office (Outlook/Excel/Word)
- Able to learn concepts and computer programs quickly with training
- Comfortable explaining processes clearly to others and providing informal training/support to team members as needed
- Spanish language skills are a plus!
Benefits
- Health and dental insurance
- 401(k)
- Paid vacations and holidays
- Employee development opportunities
- Bonuses
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