Role OverviewThe Operations Coordinator is the central hub between our field teams and office operations, responsible for the daily health of our field service platform, work order flow, and Energy Efficiency program coordination. This is a systems ownership role, not an administrative assistant position. The Operations Coordinator will not be waiting on a task list, but will know what needs to be done, find the gaps, and close them.
What You Will Do
The main day-to-day responsibilities and outcomes of this role include reviewing all incoming work orders daily, confirming proper manager assignment, flagging unassigned, incomplete, or stale work orders, and escalating when needed. The Operations Coordinator will also serve as the internal Service Fusion subject matter expert for managers and field staff, and will be responsible for maintaining accurate customer records, job statuses, and estimate stages.
Why It Might Be a Fit
This role is designed to grow, and high performers can advance into Operations Administrator or Division Coordinator positions with increased responsibility and compensation. The Operations Coordinator will have opportunities for ongoing program training and will be part of a positive, mission-driven team.
Requirements
- 2+ years in operations coordination, billing, or workflow management
- Strong system navigation skills and data accuracy discipline
- Excellent written and verbal communication; comfortable escalating to management
- High organizational discipline — consistent daily review habits, not reactive task completion
- Proficiency in Microsoft Office, particularly Excel
- Valid Michigan Driver's License preferred
Benefits
- Paid Time Off
- Medical Benefits
- 401(k) with Match
- Advancement Opportunities
- Ongoing Program Training
- Positive, Mission-Driven Team
]]>