Role OverviewThe Operations Director will provide strategic leadership and overall operational direction for an AI server repair and reverse logistics facility. The role requires driving a culture of safety, quality, operational excellence, and continuous improvement while ensuring compliance with all regulatory, environmental, and customer-specific requirements. The Operations Director will maintain full Profit and Loss (P&L) responsibility, including budgeting, forecasting, labor management, capital planning, productivity improvements, and cost optimization.
What You Will Do
The Operations Director will establish and monitor key performance indicators (KPIs) including throughput, turnaround time, first-pass yield, repair quality, inventory accuracy, customer satisfaction, labor efficiency, and operating margin. The role will also involve developing and executing operational strategies that support rapid business growth, increased production capacity, and evolving customer requirements.
Why It Might Be a Fit
The Operations Director will serve as the operational liaison with customer leadership, conducting regular business reviews, resolving escalated issues, and identifying opportunities to expand services and improve customer satisfaction. The role requires strong strategic leadership with the ability to translate business objectives into operational execution and proven ability to lead large, cross-functional organizations in fast-paced, high-growth environments.
Requirements
- Bachelor's degree in Engineering, Operations Management, Supply Chain or a related discipline required
- Minimum of fifteen (15) years of progressive leadership experience in manufacturing, electronics repair, high-technology operations, or industrial services
- Experience leading AI server, enterprise hardware, electronics manufacturing, data center infrastructure, or reverse logistics operations strongly preferred
- Demonstrated experience managing complex customer relationships, contractual service level agreements, and executive business reviews
- Proven success managing multi-million-dollar operating budgets and full P&L responsibility
- Strong strategic leadership with the ability to translate business objectives into operational execution
- Proven ability to lead large, cross-functional organizations in fast-paced, high-growth environments
- Extensive experience implementing Lean Manufacturing, Six Sigma, continuous improvement, and operational excellence methodologies
- Strong financial acumen with demonstrated success improving profitability through productivity, quality, inventory optimization, and cost management
- Experience leading capacity planning, workforce planning, and operational scaling for rapidly growing businesses
- Excellent communication, negotiation, and customer relationship management skills
- Demonstrated ability to influence stakeholders and collaborate effectively across all organizational levels
- Strong analytical and data-driven decision-making skills with experience using operational dashboards and KPI reporting
- High level of integrity, accountability, and commitment to developing future leaders
- Proficient with ERP, MES, warehouse management, and Microsoft Office applications
Benefits
- Equal opportunity employer
- No discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status
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