Operations Director

One Community Health (OCH) is seeking an experienced administrative Operations Director to lead their clinic in Hood River, Oregon. The Operations Director will collaborate with leaders across the organization to ensure the delivery of high-quality care and service. This is a full-time, in-office position.

What You Will Do

The Operations Director is responsible for leading Clinical, Dental, and Operational Support teams and works closely with the Vice President of Business Operations and Chief Operating Officer to continuously improve staffing, organizational capacity, patient access, staff engagement, coordination, and service delivery.

Why It Might Be a Fit

The ideal candidate will have a strong leadership and supervisory background, with experience managing multiple projects and competing priorities while maintaining professionalism and confidentiality. They will also have knowledge of healthcare operations, regulatory compliance, and patient-centered care delivery.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience
• Five or more years of clinic operations leadership experience
• Five or more years of supervisory or people-management experience
• Demonstrated experience managing multiple projects and competing priorities while maintaining professionalism and confidentiality
• Demonstrated experience leading, coaching, and developing staff
• Knowledge of healthcare operations, regulatory compliance, and patient-centered care delivery
• Proficiency with Microsoft Office applications and electronic systems used in healthcare or business operations
• Valid driver's license and clean driving record
• Ability and willingness to travel between OCH locations
• Strong leadership and supervisory skills with demonstrated ability to coach, mentor, develop, and support managers and staff
• Knowledge of staff management, recruitment and selection, employee relations, training, performance improvement, and workplace safety
• Strong business acumen, including knowledge of financial and business analysis techniques necessary to support budget responsibilities
• Strong verbal and written communication skills, including the ability to communicate clinical and operational concepts to both clinical and non-clinical audiences
• Strong analytical and problem-solving skills, including the ability to collect, research, analyze, interpret, and present data and reports
• Ability to compose professional correspondence, reports, and other written materials
• Ability to make collaborative decisions consistent with evidence-based practices, established risk management principles, protocols, policies, and procedures
• Ability to use sound judgment and initiative to identify and resolve operational challenges
• Strong project management skills, including the ability to organize and prioritize multiple projects with competing timelines
• Ability to understand and approach work from a systems-level perspective
• Strong time-management skills with the ability to meet team and organizational goals while maintaining a high level of quality and safety
• Strong relationship-management skills and demonstrated effectiveness working with multidisciplinary teams in diverse and multicultural environments
• Ability to inspire trust and confidence and communicate effectively with internal and external stakeholders
• High level of professionalism, credibility, discretion, and confidentiality
• Demonstrated ethical leadership and ability to represent OCH positively and professionally within the organization and community
• Ability to work independently while contributing effectively to a highly collaborative, team-oriented environment
• Ability to work effectively in situations involving change, complexity, and ambiguity
• Strong computer skills, including proficiency with Microsoft Office applications such as Word, Excel, and Outlook, as well as Epic or other EHR and operational systems
• Knowledge of and ability to maintain compliance with HIPAA and other healthcare-related regulations
• Ability to identify learning needs and goals and develop plans to address them
• Ability and willingness to work in a dynamic and changing community healthcare environment
• Ability and willingness to travel between OCH health center sites and other locations in support of organizational needs
• Availability for occasional evening and weekend work as needed

Benefits

• Medical, Dental & Vision Insurance
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
• Plus six (6) paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts