Role OverviewWe are seeking a senior-level Operational Support Engineer with strong expertise in AWS and enterprise infrastructure support. The ideal candidate will be responsible for managing complex application and infrastructure environments, leading critical incident resolution, driving operational excellence, and implementing automation to improve system reliability and business uptime.
What You Will Do
Provide L2/L3 support for complex application and infrastructure environments, lead critical incident response, troubleshooting, and root cause analysis (RCA), and design and develop dashboards, monitoring solutions, and automation scripts to improve operational efficiency and observability.
Why It Might Be a Fit
The ideal candidate will be a senior cloud and infrastructure operations professional with strong AWS expertise, production support experience, incident management leadership, automation skills, and the ability to drive operational improvements across a complex enterprise environment.
Requirements
- Strong experience supporting enterprise infrastructure in hybrid (on-premises and cloud) environments
- AWS Cloud expertise with an active AWS certification
- Deep expertise in at least two of the following areas and working knowledge of at least three others: Cloud Architecture, Security Frameworks, System Operations, Networking, Database Technologies, Development / DevOps
- Experience with automation, monitoring, and observability solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to lead discussions with technical teams, business stakeholders, and management
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