Role OverviewThe Operations IT Support Specialist for Helena Industries maintains the plant's IT responsibilities in collaboration with the Helena corporate IT team. The role involves assessing and analyzing problems, researching and resolving system and interface issues, and working with employees to resolve computer and network issues.
What You Will Do
The day-to-day responsibilities include assessing and analyzing problems, researching and resolving system and interface issues, and working with employees to resolve computer and network issues.
Why It Might Be a Fit
The ideal candidate will have judgment and problem-solving skills, working knowledge of software packages, and customer service skills. The role offers opportunities for growth and development, and the company provides a range of benefits, including health insurance, a 401(k) savings plan, and paid time off.
Requirements
- High school diploma
- One year of experience working in a business office technology environment
- Familiar with virtual technologies
- Judgment and problem-solving skills
- Working knowledge of software packages, including enterprise business systems, Microsoft Office, and business intelligence reporting tools
- Customer service skills
- Ability to read, write, and speak in English
- Valid U.S. driver's license
- Successful completion of a drug test and background check
Benefits
- Health, Dental & Vision Insurance
- Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA)
- Helena's robust 401(k) Savings Plan
- Three-year vesting on company-match with 1,000 hours of service
- Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay
- Paid-time off and holiday pay
- Overtime pay
- Free Term Life Insurance
- Free Short & Long-Term Disability
- Up to four weeks of paid Parental Leave
- Education Assistance
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