Operations Lead - Emergency Medicine (Kansas) - Remote - Nationwide
Job Description
As an Operations Lead, you play a vital role in our mission to improve lives. Provide support to an Operations team or region as directed by your Supervisor or Manager. Assess training opportunities and provide training to team. Create and analyze reports. Conduct payer or practice line analysis. Support team with Q&A. Ensure team procedures are current. Support supervisor with daily workflow or quality assurance audits. Work collaboratively with another department or region. Other tasks as assigned by Supervisor or Manager. Identify trends and communicate to manager or leadership team. Thorough knowledge of all department tasks required. Ability to navigate multiple systems simultaneously and proficiently required. Thorough knowledge of RCM Operations is required. Strong knowledge of Microsoft products; Word, Excel, and Outlook required. Ability to comply with RCM billing policies and procedures required. Ability to prioritize workflow and work autonomously required. Ability to delegate and follow up timely required. Bilingual oral and written capability preferred. 2+ years of customer service or call center experience preferred. Ability to communicate trends to the leadership team clearly. Ability to problem solve challenges that may not be outlined in a manual. Ability to provide feedback and train team personnel. Ability to perform tasks as directed by supervisor or manager. Demonstrates leadership abilities. Possess strong interpersonal skills to work within a team environment. Demonstrate effective customer service skills with internal and external customers. Ability to effectively present information in one-on-one or small group situations to customers, clients, or employees. Trainings to help support and advance your professional growth. Required Experience and Competencies. Clear and concise written and verbal communication. Ability to read and comprehend simple instructions, short correspondence, and memos. Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. EAP, travel assistance, and identify theft included.