Operations Lead

Medical Guardian
Philadelphia, PA
Job Description
Medical Guardian is seeking a detail-oriented Operations Lead to oversee and support the execution of critical operational processes. This role focuses on order fulfillment, device activation, partner order management, and ensuring compliance with SLAs, with a focus on identifying and resolving issues to enhance the member experience and improve operational efficiency. The role requires collaboration with internal teams and expert operational processes knowledge.

Requirements

  • Manage, track, and report on daily and weekly operational dashboards.
  • Investigate and document issues impacting the member experience and operational processes.
  • Oversee partner order management.
  • Ensure compliance with established SLAs and process expectations.
  • Support operations team case management.
  • Develop deep expertise in operational processes and systems.
  • Assist with testing and validation of new product releases.
  • Serve as a backup resource for key operational areas.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Retirement Plan (401k)
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