Operations Manager - Hospitality

Serenity Mental Health Centers
Jacksonville, FL
Category Hospitality
Job Description
Operations Manager – Hospitality role requires 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees. The role involves overseeing daily operations, managing staffing, and improving processes to deliver consistent, high-quality results.

Requirements

  • 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
  • Proven ability to manage performance, track KPIs, and improve processes
  • Strong leadership skills with the ability to coach, motivate, and develop teams
  • Comfortable working in a structured, process-driven environment
  • Highly organized with the ability to manage multiple priorities in a high-volume setting

Benefits

  • $90,000+ base salary
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Advancement opportunities in a growing organization
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