Operations Manager - Hospitality

Serenity Mental Health Centers
Frisco, TX
Category Hospitality
Job Description
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities. Hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.

Requirements

  • 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
  • Proven ability to manage performance, track KPIs, and improve processes
  • Strong leadership skills with the ability to coach, motivate, and develop teams
  • Comfortable working in a structured, process-driven environment
  • Highly organized with the ability to manage multiple priorities in a high-volume setting

Benefits

  • Health, dental, and vision coverage
  • 401(k) retirement plan
  • Paid time off
  • Paid holidays
  • Advancement opportunities
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