Operations Manager - Hospitality

Serenity Mental Health Centers
Orlando, FL
Category Hospitality
Job Description
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities. Manage daily operations, staffing, and workflow execution to ensure efficiency, while driving accountability to performance standards and KPIs.

Requirements

  • 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
  • Proven ability to manage performance, track KPIs, and improve processes
  • Strong leadership skills with the ability to coach, motivate, and develop teams
  • Comfortable working in a structured, process-driven environment
  • Highly organized with the ability to manage multiple priorities in a high-volume setting

Benefits

  • Health, dental, and vision coverage
  • 401(k) retirement plan
  • Paid time off
  • Advancement opportunities in a growing organization
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