Operations Manager - HVAC - 2347

Requirements

• Oversee service division operations end-to-end, from scheduling through invoice close
• Ensure proposals go out within 24 hours and invoices are closed by end of day
• Collect payments on time and manage billing disputes within established guidelines
• Be present at 8am when technicians arrive to set the tone for the day
• Schedule technicians and keep them accountable to the day's workload
• Support techs with common-sense job decisions and follow up on job notes after each call is completed
• Provide recognition, incentives, and hands-on problem-solving to keep the team running smoothly
• Handle calls from management companies and homeowners with patience and professionalism
• Serve as the steady, reliable voice between field operations and the customer