Operations Manager - Icon Park

Build-A-Bear Workshop
Orlando, FL
Category Operations
Job Description
The Operations Manager oversees and enhances the daily operations of our premiere retail and experience location, leading the operational processes to deliver sales and profits, protecting company assets, ensuring efficient store performance, delivering high-quality guest service, and creating a productive work environment.

Requirements

  • Manage daily operations to ensure smooth and efficient workflow in a high-volume environment
  • Deliver immersive, experiential retail moments that support the company mission
  • Act as a brand ambassador
  • Partners with corporate teams to execute campaigns, activations, product releases, and unique flagship experiences
  • Ensure all Build-A-Bear Workshop operational policies and procedures are followed consistently by team
  • Maintain a clean, safe, and organized store environment
  • Manage store maintenance issues and coordinates with vendors when needed
  • Take primary responsibility for staffing decisions, including preparing work schedules, assigning employees to shifts and work areas
  • Exercise common sense and independent judgment in directing employees, resolving operational and personnel issues
  • Collaborate with store leadership team to achieve sales goals and operational targets
  • Monitor and optimize labor costs and store expenses
  • Drive store performance through detailed analysis of metrics and implement process improvements
  • Supervise and direct AWMs, SLs and Bear Builders in performing assignments necessary to achieve greater efficiencies and process improvements
  • Adjust staffing and operational strategies for peak tourism cycles, local events, and convention and group sales business
  • Ensure employee compliance with operational, safety, cash-handling, inventory control, and guest-services standards

Benefits

  • Paid time off
  • 401k matching
  • Retirement plan
  • Tuition reimbursement
  • Relocation assistance
]]>