Operations Manager - Rooms

Requirements

• Lead and manage the front of house, including Front Desk, Concierge, Bell/Valet, and guest services.
• Partner closely with Housekeeping to maintain guest room inventory, cleanliness standards, and timely service.
• Develop and recommend budgets, labor cost plans, and operational objectives; manage within approved financial parameters.
• Recruit, train, coach, and counsel associates to uphold Andaz service standards and Hyatt brand values.
• Ensure proper staffing levels to meet guest service goals and operational needs.
• Respond promptly and professionally to guest requests, concerns, and complaints, ensuring appropriate action is taken to guarantee satisfaction.
• Maintain accurate information on rates, packages, and promotions, ensuring staff are fully trained and able to communicate offerings.
• Uphold compliance with cash handling, safety, and operational policies.
• Foster strong interdepartmental communication to ensure smooth operations and guest satisfaction.
• Contribute to strategic planning for both short- and long-term operational improvements.

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off