Role OverviewThe Operations Manager, Airport will manage operations, employee relations, and customer service to ensure the successful day-to-day operations of airport parking facilities. This role requires a minimum of two years of management experience, preferably at a large, dynamic parking installation. The incumbent must be able to interact constructively with employees, management, clients, and vendors, evaluate situations, set priorities, and respond to issues in a timely manner.
What You Will Do
Responsibilities include managing operations, directing and coordinating staff and contract personnel, preparing annual expense operating budgets, ensuring proper parking, security, cash control, and customer service procedures, evaluating staff performance, and serving as the primary contact between the union(s) that represents the various classifications of employees.
Why It Might Be a Fit
The successful candidate will have a strong attention to detail, excellent communication skills, and the ability to handle a variety of tasks in a fast-paced environment. The incumbent must be able to work outside in varying weather conditions, be exposed to fumes and noise from automobile traffic, and spend time in the field directing traffic and coordinating off-site airport and valet operations.
Requirements
- Bachelor's Degree
- A minimum of two years management experience, preferably at a large, dynamic parking installation
- Previous airport, customer service, and union experience are highly recommended
- Basic working knowledge of Microsoft Office applications
- Valid state-issued driver's license with a current address and acceptable driving record
- Ability to obtain and maintain an Airport issued (FBI clearance) badge
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Long/short term disability
- Life insurance
- Accident insurance
- 401k
- Paid time off
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