Role OverviewThe Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors.
What You Will Do
Key responsibilities include supporting the General Manager, ensuring CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity, and coaching and mentoring the team to meet sales and customer service goals and standards.
Why It Might Be a Fit
Ideal candidates will have at least 3 years of leadership experience in a customer-facing operation, excellent interpersonal and communication skills, and solid leadership and organizational skills.
Requirements
- At least 3 years of leadership experience in a customer-facing operation
- Excellent interpersonal and communication skills
- Solid leadership and organizational skills
- Ability to motivate, mentor and influence others
- Proficiency in using technology daily in your work
- Ability to stand/walk for extended periods of time
- Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Benefits
- Competitive compensation structure with base and target bonus
- 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
- $100 monthly wellness stipend for health and fitness-related expenses
- 401k Retirement Plan with company match
- Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
- Family Planning benefits through KindBody
- Paid Parental Leave
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Ongoing training & development programs to grow & advance your career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
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