Role OverviewThe Operations Manager oversees daily service delivery within assigned contact center units, ensuring timely, accurate, and professional assistance to claimants, employers, and the public. The position involves managing daily operations, supervising union supervisors, and developing policies to ensure consistent operations and compliance.
What You Will Do
Key responsibilities include managing daily contact center operations, supervising and coaching union supervisors, monitoring operational quality and compliance, and coordinating with operational partners to resolve service issues.
Why It Might Be a Fit
The ideal candidate will have at least 5 years of experience in business administration, public administration, or a related field, with strong leadership and problem-solving skills. The position offers a comprehensive benefits package and opportunities for growth and development.
Requirements
- At least 5 years of full-time or equivalent part-time experience in business administration, public administration, or a related field
- A certificate in a relevant or related field may be substituted for 1 year of experience
- A Bachelor's degree in a related field may be substituted for 2 years of experience
- A Graduate degree in a related field may be substituted for 3 years of experience
- A Doctorate degree in a related field may be substituted for 4 years of experience
Benefits
- Comprehensive benefits package
- Outstanding suite of employee benefits
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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