Operations Manager, Home Lending

Upstart
Austin, OH
Job Description
Upstart is seeking an Operations Manager, Home Lending, to oversee the daily operations of the Loan Processing Team, focusing on efficient workflows, KPIs, and file quality. This role will work closely with the Home Lending Vertical Team to improve processes and ensure customer satisfaction. The team operates in the Columbus, Ohio, and Austin, Texas offices, with a focus on providing exceptional customer experience and efficient loan servicing.

Requirements

  • 3+ years of people management experience
  • 5+ years of experience working in the Home Lending industry
  • Strong analytical and problem-solving skills
  • Strong performance tracking skills

Benefits

  • Competitive Compensation
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with company match
  • Employee Stock Purchase Plan
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave
  • Employee Stock Purchase Plan (ESPP)
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities
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