Operations Manager

Requirements

• Maintain Company issued service standards, safety standards and security procedures.
• Supports the GM in performing reviews, evaluations, and disciplinary actions for the Team.
• Assist in hiring process and new hire orientation.
• Ensure the LSM and CSM provide a premium customer service experience both inside and outside.
• Successfully contributes to resolving customer complaints and issues promptly when elevated by CSM or LSM.
• Build and grow relationships with tenants, pilots, passengers, and corporate clients.
• Review elevated customer feedback and support the CSM and LSM in implementing service enhancements.
• Achieve, sustain and exceed Smart Goals in support of the GM.
• Ensures collaboration between the LSM, CSM and GSE Supervisor by facilitating communication of operational needs and GSE failures.
• Support the BC and BSC in the overall training & development of their shift teams.
• Responsible for understanding, training and execution of all safety policies and procedures.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
• Recommend and implement programs to support a positive work culture and team building.
• Oversee the line service team with safe and efficient hangar stacking and aircraft ramp parking I/A/W COMs.
• Support the Line Service Manager, Customer Service Manager with the team schedules.
• Manage the LSM and CSM performance.
• Assumes additional responsibilities in the absence of the FBO General Manager and delegates responsibilities to qualified personnel.
• Represents Sheltair’s internally and externally with industry groups, regulatory bodies, and the Sheltair network.

Benefits

• 401k Matching
• Generous Paid Time Off