Operations Manager

Averhealth
Detroit, MI
Category Operations
Job Description
The Operations Manager is responsible for overseeing service delivery, performance, and execution across assigned Patient Care Centers (PCCs). This role focuses on internal operations, ensuring compliance with protocols, resolving field-level issues, supporting site staff, and executing service commitments based on customer tier level.

Requirements

  • Monitor daily operations to ensure testing is completed accurately and on time
  • Support site scheduling, staffing, inventory management, and process adherence
  • Conduct regular check-ins with PCCs to reinforce expectations and ensure SOP compliance
  • Troubleshoot site-level problems such as missed pickups, supply shortages, or equipment failures
  • Act as the first escalation point for PCCs when they encounter operational barriers
  • Maintain baseline service quality and timely response for all customers, regardless of tier
  • Ensure sites are operating in line with internal protocols, safety standards, and chain of custody requirements
  • Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs

Benefits

  • Excellent salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
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